Shipping & Returns
Version 2026-09-06
Where we ship
Veridae ships to the contiguous United States only. We don't currently ship to Alaska, Hawaii, US territories, or APO/FPO/DPO addresses.
Rates and free shipping
At checkout you choose from available UPS, USPS and FedEx services, priced for your address. Orders at or above $200 (before discounts) get free standard shipping; faster services are charged at their quoted price. If live rates are unavailable, standard tracked shipping is $12 below that amount and free at or above it.
Payment and dispatch
Use the payment options available at checkout. Orders must meet payment, research-eligibility and product-release requirements before dispatch. Any dispatch estimate is shown before you order.
If we cannot ship within the time stated, we will explain the delay and offer the choice to wait or cancel for a refund as required by law. If you need help with an order or its tracking information, email hello@veridae.co.
A missing or delayed delivery
If an order has stopped moving or tracking says delivered but you have not received it, contact us with your order number. We will review the delivery details and investigate with the carrier where appropriate. A delivered scan does not automatically close your case.
If the order cannot be delivered, we will provide an appropriate replacement or refund. Your rights under applicable law remain in place.
A damaged, incorrect or incomplete order
Inspect your order when it arrives. If something is damaged, incorrect or missing, email hello@veridae.co with your order number and a short description. Please contact us within 14 days when possible and keep the packaging. Photos are helpful if you can provide them.
We will review the issue and provide an appropriate replacement or refund where warranted. Store credit is offered only if you choose it. These reporting steps help us investigate; they do not shorten a legal claim period or exclude other remedies required by law. Do not return reagents without instructions from us.
Cancellations and change of mind
We can cancel and refund an order that has not been dispatched. Contact us as soon as possible.
We do not accept returns simply because you changed your mind after dispatch, because we cannot confirm how a returned reagent was handled or stored. This does not exclude remedies for an incorrect, damaged, faulty or misdescribed item, or any other rights provided by law.
All products are sold strictly for in-vitro laboratory research. Not for human or veterinary use, not for diagnostic or therapeutic use, and not for use in food.